FAQs
Check below the frequently asked questions.
WATER DAMAGE RESTORATION FAQS
What should I do first when I see water damage?
Shut off the water source if possible, turn off electricity to affected areas, and contact a professional immediately.
How long before mold starts growing after water damage?
Mold can begin forming within 24–48 hours.
Can I clean up water damage myself?
Not if water has seeped into walls, flooring, insulation, or large areas. Professional drying is required.
How long does water removal take?
Anywhere from 1–4 days for extraction and drying, depending on severity.
How long does structural drying take?
2–7 days depending on building materials and humidity.
Can water damage cause structural issues?
Yes. Prolonged moisture weakens wood, drywall, flooring, and insulation.
What types of water are dangerous?
Black water (sewage, floodwaters) is highly contaminated and requires professional handling.
Will my insurance cover water damage?
Typically yes, if the cause was sudden and accidental.
Does homeowner’s insurance cover flooding?
Not standard flooding. A separate flood policy is required.
Can wet drywall be saved?
Usually no. Saturated drywall often requires removal.
How do I know if water went behind my walls?
Moisture meters and thermal imaging reveal hidden moisture.
Should I run fans after water damage?
Household fans are not enough. Professional air movers and dehumidifiers are needed.
Does water damage always lead to mold?
Not always, but the risk is high without proper drying.
Can carpets be saved?
Often yes, unless contaminated by sewage or sitting wet for too long.
What if water damage happened days ago?
You may have mold and structural deterioration. Professional inspection is required.
Do you remove damaged materials?
Yes. We remove water-damaged drywall, flooring, insulation, and other materials.
How fast can Paul Davis respond?
We offer 24/7 emergency response.
Should I turn off the HVAC system?
Yes, especially if water may have entered ducts.
What if water damage is from an upstairs bathroom?
Water can travel through ceilings, walls, and floors; professional drying is necessary.
Can appliances cause water damage?
Yes. Washing machines, dishwashers, water heaters, and refrigerators are common culprits.
Should I file an insurance claim?
If the damage is significant, yes. We assist with documentation.
Do you disinfect after water damage?
Yes. Sanitization prevents bacteria and mold.
Can water damage cause electrical issues?
Absolutely. Water near outlets, wiring, and fixtures is dangerous.
What if the water is from a sewage backup?
This is a hazardous situation requiring specialized cleanup.
Can water damage impact home value?
Yes. Unresolved damage or mold greatly reduces value.
FIRE & SMOKE DAMAGE FAQS
What happens during fire restoration?
We remove debris, clean soot, eliminate smoke odors, repair structural damage, and perform reconstruction.
Is smoke damage harmful?
Yes. Smoke residue is acidic and can irritate the lungs.
Can I clean soot with household cleaners?
No. This often smears soot and worsens staining.
How long does fire damage restoration take?
Anywhere from a few days to several weeks, depending on severity.
Does smoke travel into rooms untouched by fire?
Yes. Smoke spreads quickly throughout the entire property.
What is puffback?
A furnace malfunction that sends soot throughout the home.
Can clothes and fabrics be saved after smoke damage?
Often yes, using specialized cleaning techniques.
Can HVAC systems spread smoke residue?
Absolutely. Duct cleaning is often required.
What causes lingering fire odor?
Smoke particles embedded in porous materials.
How soon should restoration begin?
Immediately. Acidic soot damages materials within hours.
Do you work with insurance?
Yes. We document everything to support your claim.
Can electrical systems be damaged by fire?
Yes. Wiring must be inspected by a professional.
Is my home safe after a small fire?
Not always. Smoke residue can be hazardous.
Do you remove damaged furniture?
Yes, and we evaluate what can be restored.
Can fire cause water damage too?
Yes. Firefighting efforts often soak building materials.
Is fire extinguisher residue dangerous?
It can be irritating and requires proper cleanup.
Is structural repair needed after a fire?
Often. Heat can warp beams, joists, and supports.
Can cooking fires cause hidden smoke damage?
Yes. Protein smoke from kitchen fires can spread invisibly.
How do I prevent future fires?
Regular HVAC cleaning, updated smoke alarms, and safe cooking practices.
Should I stay in the home after fire damage?
Only once professionals confirm it’s safe.
MOLD REMEDIATION FAQS
How do I know if it’s mold or dirt?
If it returns after cleaning or spreads, it’s likely mold.
What causes mold?
Moisture from leaks, humidity, or water damage.
Is all black mold toxic?
No, but certain strains can be harmful.
Do I need mold testing?
Testing helps identify mold type and extent of contamination.
How long does remediation take?
1–5 days depending on severity.
Will mold come back after remediation?
Not if moisture is controlled correctly.
Can mold grow behind wallpaper?
Yes. Wallpaper traps moisture.
Can mold grow in winter?
Yes, especially on cold surfaces with condensation.
How do you contain mold during cleanup?
We seal the area with negative pressure and HEPA filtration.
Is mold dangerous for pets?
Yes. Mold exposure impacts pets similarly to humans.
Does insurance cover mold removal?
Coverage varies. Documentation helps claims.
Can mold cause structural damage?
Yes. Mold feeds on wood, drywall, and organic materials.
How do you remove mold odor?
Through cleaning, HEPA filtration, and deodorization.
What’s the difference between mold removal vs remediation?
Removal eliminates growth; remediation fixes the conditions causing it.
How do you prevent mold after leaks?
Proper drying and humidity control.
Should I paint over mold?
No. It will return.
What humidity level causes mold?
Above 60% is high risk.
Do you handle attic mold?
Yes. Often caused by poor ventilation.
Can mold trigger health reactions?
Yes—sinus irritation, coughing, headaches, and more.
Why does mold form in bathrooms?
Steam and poor ventilation.
STORM DAMAGE FAQS
What should I check after a storm?
Roof, gutters, siding, windows, attic, basement, and electrical systems.
What is an ice dam?
Melted snow that refreezes at the roof edge, causing leaks.
Do you tarp roofs?
Yes. We provide emergency tarping.
Can storms cause mold?
Yes—storm leaks often lead to mold within days.
How do you remove storm debris?
We handle tree removal, debris cleanup, and structural stabilization.
Will insurance cover storm damage?
Often yes, depending on the cause.
What if a tree falls on my house?
Leave it in place and call professionals for safe removal.
Do you handle wind damage?
Yes. Wind can damage shingles, siding, and windows.
Can you fix window and door damage?
Yes. We provide board-up and replacement.
Do you handle frozen pipe damage?
Yes. Burst pipes are common after winter storms.
Should I enter my home after storm damage?
Only if professionals confirm it’s safe.
Can storms damage electrical systems?
Yes. Always have wiring checked after water exposure.
COMMERCIAL / LARGE LOSS FAQS
What types of commercial buildings do you service?
Retail centers, hotels, schools, offices, healthcare, and industrial facilities.
What qualifies as a large loss?
Damage affecting large square footage, multiple units, or critical operations.
Do you offer priority response for businesses?
Yes, through emergency planning agreements.
Can my business stay open during restoration?
Sometimes—depending on safety and contamination.
How fast can your commercial team mobilize?
Immediately. We provide 24/7 emergency dispatch.
What documentation do you provide insurers?
Moisture maps, reports, estimates, photos, and progress updates.
Do you handle commercial mold remediation?
Yes. We specialize in multi-unit mold remediation.
What if my building loses power?
We use temporary generators and equipment.
Do you restore commercial HVAC systems?
Yes—cleaning, odor removal, and duct sanitization.
How do you reduce business downtime?
Fast response, safety planning, and phased restoration.
Can you restore sensitive electronics and equipment?
Often yes, with specialized cleaning.
What industries frequently experience large losses?
Hospitals, hotels, schools, manufacturing, warehouses, and multifamily properties.
Do you coordinate with property managers?
Every step of the process.
Do you provide emergency planning for commercial clients?
Yes—custom readiness plans.
TRAUMA, BIOHAZARD, AND SPECIALTY CLEANING FAQS
Do you clean crime scenes?
Yes—compassionate, discreet service.
How do you handle biohazard waste?
Following OSHA, EPA, and state regulations.
Is trauma cleanup safe for homeowners to do?
No. Biohazards must be handled professionally.
How long does biohazard cleanup take?
From several hours to multiple days depending on contamination.
Do you clean hoarding situations?
Yes. We handle hoarding cleanup and odor removal.
Is cleanup confidential?
Yes. We prioritize privacy.
Can biohazard cleaning be covered by insurance?
Coverage varies, but we assist with claims.
Do you sanitize after rodent or pest contamination?
Yes. Including droppings, urine, and nesting cleanup.
CONTENTS RESTORATION & ODOR REMOVAL FAQS
What contents can be restored?
Furniture, electronics, documents, clothing, artwork, and more.
How do you clean smoke-damaged belongings?
Using ultrasonic cleaning and deodorization chambers.
Can electronics be restored after water damage?
Sometimes. We provide evaluation and specialized drying.
Do you pack out my belongings during restoration?
Yes. Items are inventoried, cleaned, and stored securely.
Do you offer document restoration?
Yes—freeze-drying and specialized processes.
How do you remove persistent odors?
Through HEPA filtration, hydroxyl generators, ozone treatment, and cleaning.
Are my belongings insured during storage?
Yes, they are protected and tracked.
Can sentimental items be restored?
Often yes, depending on material and damage type.
Do you clean rugs, upholstery, and mattresses?
Yes, using specialty cleaning techniques.
How do you determine what items can or cannot be restored?
We evaluate contamination, material type, damage level, and cost feasibility.
GENERAL COMPANY & PROCESS FAQS
Are you available 24/7?
Yes. We respond any time, including weekends and holidays.
Do you provide free estimates?
Yes. Initial assessments are provided at no charge.
Are your technicians certified?
Yes. Our team is IICRC-certified in all restoration disciplines.
Do you work directly with insurance companies?
Yes. We coordinate with adjusters to streamline claims.
What areas of New Jersey do you serve?
Morris County, Passaic County, Essex County, and surrounding North Jersey.
How quickly can your team be on-site?
Often within hours, depending on conditions.
Do you handle both residential and commercial projects?
Yes. We service homes, apartments, offices, retail, and industrial properties.
What payment options are available?
Insurance billing, direct payments, and financing for certain projects.
What makes Paul Davis different from other restoration companies?
24/7 response, certified technicians, compassionate service, and full restoration from mitigation through reconstruction.
Do you help homeowners prevent future disasters?
Yes. We provide education, inspections, and recommendations for long-term protection.